Contact Information

Save The Strays is operated by SaveTheStrays.

Customer support: help@savethestrays.co

Support hours: Monday–Friday, 9am–5pm ET. We aim to answer every message within one business day, and a human reads every email.

What to include: your order number (it's in your confirmation email) plus a short description of what you need. For damaged-item claims, attach a photo. For Hero VIP Club cancellations, use the email address you checked out with.